Another $7750 lost with TDW this week!

By Rick L on Google reviews:

I would like to share my experience about this company and recommend that you do your own research before you do any type of business with TDW. On April 30 we reached out to them and spoke to their sales person and she was very friendly at first telling me how they have been in business for 35 years, how she works with liquidators around me. I explained that we were a small family owned company and wanted to try other liquidators to get merchandise. She explained how they get truck loads right out of the facility center directly to me and how successful they have been for years. I told her that I was interested in a furniture load or maybe a sporting good load but I had a budget. She pushed and pushed and messaged me over and over to "Break the Ice" and buy a load from them. I asked her about the furniture load and she offers me a load for $7750 delivered and expressed how she was giving me an extra great deal and how this load would have between "120-150" pieces. Once we received the load we counted the pieces and we received 98 pieces I called to see if there was a misunderstanding or if something was missing and at first her response was let me look into it and I will get back to you. I was like what happen to the pushy person who wanted to Break the Ice? now that there is an issue she seems to not respond so quickly. After days of going back and forth and her blaming the company who loaded the truck her solution to the problem was to offer a "CREDIT" for another truck. She said I can get you such a great deal please lets do business again and gave me two options a credit on a Sporting Goods Truckload of $1000 or $2000 on a big box retailer overstock out of Arkansas. so obviously I am going to take the larger credit we had already lost money on the first load. So we get a second truckload. it comes a day early and when I open it up it was full of 3 SkU's that were incomplete. Literally the entire truckload was patio tables box 2of2 , patio chairs of a different set box 1of 2 with missing legs and trampolines box 1of 2. I immediately called and I was told that she was in a meeting and that she would reach back to me. She then sent me a message saying check the entire load that I need to open the boxes and gave me a hard time about calling. since it was the end of the day for them we got no response back. I called the next morning and was told to give her 30 mins because she just walked in. So we sent pictures of the load and they first tell us that this was idiotic that it was loaded this way "again its the company who loaded it fault" they would look into it and see how we can resolve this. Then they get me in contact with the Shipping guy to try to be the diplomatic guy but why is shipping involved again where is the sales lady who was so quick to make a sale? She is the most rudest person I have ever spoken to. She speaks over you and tells you how ignorant you are because its not there fault and how me as the customer have no idea what I am speaking about. So Friday was a waste of a day back and forth with no solution just excuses. Then Monday it was a back and forth with this rude sale person yelling at me and even saying that I call to CRY about my load. Are you serious? I then provided what I thought would be a simple solution but they refused to refund anything or make it right. For them the solution was to give me another credit on a different truck load. Who can do business with a company like this. That nice sales person who wanted to break the ice is just a con who wants to break the bank and then when there is an issue its everyone else fault and she goes on a screaming match over the phone with you. So beware if your a customer and there is a problem with your load because it will be your fault. its sad to have to come to this but I hope we can share our experience with other small business and prepare them for the bad business they are going to receive. I will continue to share this story with everyone to ensure that others don't fall into her trap. I have entire conversation as proof of this issue